Return, Damage & Replacement
Multi-game tables and large gaming products require specialised shipping. Customers should verify dimensions, game combination, colour, delivery access and installation requirements before ordering.
Due to the size and specialised logistics of these products, large game tables are not eligible for return.
If a product or component arrives damaged:
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Record one clear, complete and continuous unboxing video from the sealed-package stage.
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Keep the original packaging.
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Contact RUP as soon as possible and no later than 24 hours after delivery.
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Provide the order number, photographs, unboxing video and a clear description of the affected part.
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Do not assemble or use a visibly damaged component until instructed.
After verification, RUP can arrange free replacement of the damaged part. The complete unboxing video is mandatory for a damage or missing-part claim.
Claims reported after 24 hours, claims without a complete unboxing video, damage caused during incorrect DIY installation, or damage occurring after delivery may not qualify for free part replacement.
Nothing in this policy limits any mandatory rights available to the customer under applicable law.